Support & Maintenance
Keep your digital assets running at peak performance. Our managed support plans cover everything from security updates to AI monitoring — so you can focus on growing your business.
What's Included
Everything you need to succeed — no hidden costs, no surprises.
Regular Updates
CMS, plugin, and framework updates applied and tested monthly to keep your site secure and current.
Security Monitoring
24/7 uptime monitoring, SSL management, malware scanning, and automated backups for complete peace of mind.
Performance Optimisation
Continuous speed improvements — image optimisation, caching, CDN management, and Core Web Vitals tuning.
AI System Monitoring
Track chatbot performance, conversation quality, and automation health with proactive alerting.
Bug Fixes & Support
Fast response bug fixes and technical support — with priority SLAs available for business-critical sites.
Backups & Recovery
Daily automated backups with one-click restore capability. Never lose your data or progress.
Transparent Pricing
Competitive rates based on the Cape Town market. Choose the plan that fits your needs — upgrade anytime.
Starter
Essential maintenance for small websites and landing pages.
- check_circleMonthly CMS & plugin updates
- check_circleWeekly backups
- check_circleUptime monitoring
- check_circleSSL certificate management
- check_circleBasic security scans
- check_circle2 content updates/month
- check_circleEmail support (48h response)
Professional
Comprehensive support for business-critical websites.
- check_circleEverything in Starter
- check_circleDaily backups
- check_circlePerformance optimisation
- check_circleCore Web Vitals monitoring
- check_circle5 content updates/month
- check_circleMonthly analytics report
- check_circlePriority support (24h response)
- check_circleMinor design changes
Enterprise
Dedicated support with SLA for enterprise-grade operations.
- check_circleEverything in Professional
- check_circleReal-time backups
- check_circleAI system monitoring
- check_circleChatbot performance tracking
- check_circleUnlimited content updates
- check_circleSecurity hardening
- check_circleSLA guarantee (4h response)
- check_circleDedicated account manager
- check_circleQuarterly strategy review
Custom packages available on request. Contact us for a tailored quote.
Why Choose Ignis Intellect
Proactive monitoring, not reactive fixes
Cape Town based team for local support
Transparent monthly reporting
No lock-in contracts — cancel anytime
Proven 99.9% uptime track record
Ready to get started with Support & Maintenance?
Let's discuss your project and find the perfect package for your business.